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Frequently asked questions

Use this page to resolve SMP challenges you may be having.

 

  • How do I reset my password?
    Use the "Forgot Password" on the login page. Enter your email address and submit. Check you inbox for the reset link. Don't forget to check your junk folder. If it is not in your inbox or junk folder after 15mins. Please, call your IT Support for help.


  • How my colleague reset my password on my behalf?
    Yes, your colleague can initiate a password reset by click on the Forgot Password and your email address. You can then check you inbox for the reset link. Don't forget to check your junk folder. If it is not in your inbox or junk folder after 15mins. Please, call your IT Support for help.


  • How do I see my classroom and students on SMP?
    You must be given access and permission by your center/regional manager to before you can see the classroom and students.


  • What do I do if I cannot see my students when I log into SMP?
    Please, verify from your center/regional manager, or anyone in charge of granting permission to SMP features and functions